"We play dumb, but we know exactly what we're doing." —Taylor Swift (b. 1989), "New Romantics"
Millennials, people born between the early 1980s and the late 1990s, now form the largest generation in the United States. According to a commentary from the Pew Research Center, which theorizes that the oldest Millennial was born in 1981 and the youngest in 1997, Millennials "have surpassed Baby Boomers as the nation's largest living generation." Citing estimates of population from the US Census Bureau, the Pew Research Center states that there are now more than 75 million Millennials in the US—with the addition of Millennial-aged immigrants, that number is projected to reach about 81 million in 2036. Other sources claim the number of Millennials in the US has already swelled beyond 80 million.
Some experts estimate that the workforce in the US is already about 50% Millennial. You, the reader of this blog, are probably a Millennial. For several years, countless talking points have discussed how workplace culture has had to adapt to the vast influx of multi-tasking, online-chattering, shrewdly ambitious Millennials—often said to have famously short attention spans, but equally often praised for rejuvenating companies with smart new ideas and insights about creating excellence in the digital age.
Here at myStockOptions.com, the talking point that most concerns us is, naturally, the issue of stock compensation for Millennials and the related stock plan education and communications. As we all know, stock plans work well to attract and retain talent only if participants understand their grants, making education and communications essential. Given the differences between the Millennial mindset and that of the Baby Boomers and Generation Xers who entered the workforce before them, how should stock plan education adjust to ensure that Millennials are getting its messages?
We have a few answers. A few weeks ago, at the annual conference of the Global Equity Organization (GEO) in Boston (our hometown), myStockOptions editor-in-chief Bruce Brumberg took part in a panel session entitled Millennials: Investment Attitudes, Behavior, and Education Strategies for Equity. His four fellow panelists were Nooper Iyur, the senior manager of global equity admin and payroll at Akamai Technologies; Jean-Michel Robiou, a stock comp analyst at Google; Renee Trotta, a senior manager at Charles Schwab; and a director of shareholder services at a privately held company who did not want to be named.
The session featured case studies from Akamai, Google, and the (unnamed) private company of the fourth panelist.
Akamai reports that 54% of its employees are of the Millennial generation. Amongs its various equity plans, the company boasts and enviable 90% ESPP participation rate among its US workforce. What guidance does Akamai have for communicating stock plans to time-strapped Millennials?
- Avoid information overload. Akamai favors brief, concise, timely emails with "Action required" or "Informational purposes only" in the subject line.
- Develop relevant content that engages your employees. For Akamai, this means conducting equity surveys, creating newsletters, asking a question in each educational session or webcast, and even prize raffles.
- Make your documents an easy, quick read.
The workforce at Google is also 54% Millennial. The company's equity awards consist solely of RSUs. Here are some of the tips Google has for tailoring stock plan education and communications to Millennial employees:
- Understand their priorities.
- Focus on the basics. Consider that employees value what they understand. "Participants won't be motivated by complexity," noted Google's representative on the panel.
- Use email to communicate, not traditional media. ("Embrace the magic of Harry Potter and drive engagement.")
- In a vast company, win trust by being the familiar "voice and face of your education initiatives" in the various corporate villages where employees spend most of their working lives.
The private company that presented in the session offers equity plans that include grants of restricted stock units and performance share units. Its techniques for engaging employees include the following:
- One-day, all-day educational sessions for employees a month after they start. These have been popular: the company says each live session has had "standing room only."
- The use of live, internet-based, and intranet-based sessions has helped employees take part amid their busy workloads.
- Flexibility about educational tactics. The company reports that some employees want "hand-holding" with information about their equity awards, and it is willing to do that.
- Brevity wins engagement. The company keeps its stock plan communications short—indeed, the company says that for its Millennial employees, "communications need to be short so they read them."
In his portion of the session, our editor-in-chief Bruce Brumberg colorfully provided a review of fundamentals for stock plan education, whether for Millennials or others. In his view, topics companies should examine include:
- mechanics, including account setup
- core broker and IRS forms
- exercise methods
- tax-withholding elections
- enrollment procedures
- goals for the plan, and why it is a special benefit
- core tax rules and reporting forms
For a young employee population that is continually busy and multi-tasking, Bruce emphasized the need for timing education to occur during "teachable moments." These moments may include hire, tax season, the year-end period (especially if your company’s stock price has increased), vesting, and ESPP enrollment.
Interactive content is key, Bruce observed, and it is important to have graphics, not just text. Engaging content may include quizzes and videos—and, of course, everything needs to be accessible by mobile phones. However, at the same time, Bruce sought to debunk the common assumption that Millennials are unwilling to read. As he explained, "myStockOptions has found that when a topic really interests them, Millennials can be hungry for knowledge and in-depth information." While messages for Millennials must be tailored to accommodate their busy, frequently online lives, these communications should not be so short that valuable details are lost.
That is a theme we adhere to in our own content at myStockOptions.com. While we have branched out into videos, podcasts, quizzes, and even a glossary app for mobile devices, we maintain a clear, engaging, detailed array of articles and FAQs that deliver information about stock compensation for anyone who wants to dig deeper (and, as Bruce said, we find that many people do). Companies that license our content can choose any or all of these approaches to stock plan education and communications.